FAQs

You have the questions, we have the answers. If you don’t see your query outlined below, you can call us for answers to faqs about a commercial kitchen equipment, or kitchen design project, or to book an initial consultation with our kitchen design team.

What services are covered by Caterlink?

Caterlink offers a full range of in-house services to meet the needs of the modern day, contracting at all levels.

Commercial Kitchen & Bar Design Planning – Whether you need a new kitchen concept or review an existing design, our team consists of experienced chefs and sales consultants to assist you in the design of your project.

Project Management – Our team of project managers have over 70 years of experience in commercial kitchen. Our comprehensive project capabilities ensure a smooth and professional kitchen construction process from start to finish, encompassing design, equipment selection and procurement, detailed drawing services, as well as project coordination and management.

Commercial Equipment Supply– We provide a diverse range of top-notch commercial kitchen equipment products in Australia, featuring an extensive selection tailored for commercial kitchen needs. Furthermore, we’re capable of delivering customised equipment solutions to meet specific requirements.

Installation & Training – When you choose to obtain commercial kitchen equipment from Caterlink, you can arrange for delivery, schedule pickups, and request installation services. Furthermore, we can organise experienced trainers to guide you in mastering the culinary skills required to make the most of your new commercial kitchen equipment.

Commercial Kitchen Equipment Demos – Our showroom regularly hosts product demonstrations for commercial kitchen equipment. You’re welcome to enquire and book a spot for an upcoming event. Visit our Events Page to see what’s coming up. If you’re looking for a personalised equipment demonstration, we can arrange that too, just contact us and we’ll find the right solution for your business.

Warranty Coordination – Caterlink’s Warranty Coordination team is dedicated to reducing the time, stress, and complexity associated with initiating a warranty service request.

RIT Rental – Caterlink’s in-house Rent-it-Today (RIT) solution offers businesses a flexible rental option. By using RIT, you avoid paying a large sum of money upfront to purchase equipment. Instead, you incur an ongoing monthly expense at a competitively affordable rate. If you’re looking for financial flexibility with numerous additional benefits, RIT is the ideal solution.

No project is too small or too large for Caterlink to tackle! Visit our showrooms in Osborne Park, and Dandenong to discover an extensive selection of commercial kitchen equipment for you to browse and compare. Our experienced team is ready to assist you in identifying the products that align perfectly with your requirements. Contacts us today!

What catering equipment does Caterlink supply?

Caterlink is your destination for a comprehensive selection of top-quality commercial kitchen equipment, ensuring your culinary space is equipped for excellence. Our diverse range includes:

Cooking Equipment – We offer reliable cooking equipment suited to a variety of kitchen needs, including advanced stovetops, versatile ovens, and grills.

Food Preparation Equipment -Improve your food preparation processes with our range of efficient and reliable equipment, designed to streamline your kitchen workflow.

Refrigeration Equipment -Keep your ingredients fresh and your kitchen organised with our state-of-the-art refrigeration solutions, including refrigerators, freezers, and cold storage options.

Beverage and Drink Equipment –We have a diverse selection of beverage and drink equipment, including coffee makers, blenders, and dispensers.

Benchtop Cooking Equipment – Maximise space efficiency without compromising on functionality with our compact and powerful benchtop cooking equipment.

Servery and Food Display – Showcase your culinary creations in style with our servery and food display options, designed to enhance the visual appeal of your offerings.

Stainless Benches and Sinks – Ensure hygiene and durability in your kitchen with our premium stainless benches and sinks, providing a robust and easy-to-maintain workspace.

Ice machines – We have a wide range of high-performance ice machines, ensuring your establishment has a constant and reliable supply of ice for various applications.

Dishwashers & Glasswashers – We take pride in being a trusted partner for energy-efficient, durable commercial dishwashers and glass washers. Browse our range today.

Accessories – Discover a range of accessories to complement and enhance your kitchen setup, from utensils to cutting-edge technology designed to optimize your culinary operations.

Visit our showrooms in Perth, and Dandenong, or shop online. If you’re unsure about which equipment to choose, contact us now, and one of our experienced sales consultants will assist you.

What factors should I consider when choosing commercial kitchen equipment?

There are several important factors to consider when choosing commercial kitchen equipment, including your menu, kitchen layout, available space, energy efficiency, and budget. Our consultants at Caterlink have extensive experience in commercial kitchen design and equipment selection. We’re here to help you find the right solution for your business.

Visit our showrooms in Perth or Dandenong for a free consultation, or give us a call to speak with one of our team members.

Stock Availability

Majority of the products listed for sale online are considered stock items by Caterlink and our suppliers. However, stock levels do fluctuate. As part of our quoting procedure we will always advise you as to product availability and lead times.

Where do I find a product’s technical data sheets?

To find a product’s data sheets, visit Shop Online, search for the product and once you’ve landed on the product page, scroll to the ‘Downloadables’ section. This is where you’ll find the information you’re looking for. Download the specific specs you’re after and you’re good to go!

What are the warranties on equipment?

When you purchase from us, all of your commercial goods are supported by the manufacturer’s warranty period and any terms and conditions specified as applicable under the warranty.

Click here for the warranty log form, warranty information, and direct supplier/manufacturer service lines.

Information Accuracy

While we make every effort to ensure all information on our website is accurate and up-to-date, information for our products is subject to third party mistakes or human error. With over 4,000 items readily available for you to view online, and all pricing, images, and brochures of any kind supplied by external resources, there are very rare circumstances where information may be incorrect.

We consistently update our website, catalogues and advertisements so they remain precise, but as a customer who is purchasing our product, you hold a responsibility to ensure the product and it’s correlating information are correct. If you notice any unusual or suspect information presented please let us know.

Do you sell used commercial kitchen equipment?

We sure do. Our Perth and Melbourne showrooms have a wide range of pre-loved equipment at unbeatable prices. When we receive demonstration or loan units, they go through a comprehensive inspection. You can rest assured all pre-loved equipment is thoroughly cleaned before finding a new home.

Some used equipment is listed on the Caterlink website, but as stock changes daily, not all second-hand units are online. We recommend giving us a call to check what we currently have available.

Can I inspect the equipment in person first before buying?

We have an incredible amount of stock on display in our Perth and Dandenong Showrooms. Just be sure to call us to ensure that equipment you wish to inspect is available. Not all product online is available for viewing in person.

How do I troubleshoot common issues with commercial kitchen equipment?

Troubleshooting common issues with commercial kitchen equipment is crucial to ensure smooth operations and prevent disruptions in a busy kitchen environment. Here’s a general guide on how to troubleshoot common problems:

Check the power supply – Ensure the equipment is properly plugged in and receiving power. Check circuit breakers and fuses to ensure they are not tripped or blown.
Check the manual guide – Refer to the equipment’s user manual for troubleshooting tips and guidelines provided by the manufacturer.
Clean the equipment – Regularly clean and maintain equipment according to the manufacturer’s guidelines. Accumulated grease, debris, or dirt can lead to malfunctions
Consult our Warranty Support Department – If the issue persists or if you’re uncertain about troubleshooting steps, you can contact our certified industry experts.

What is RIT (Rent-it-Today)?

Caterlink’s Rent-it-Today (RIT) in-house rental solution offers an affordable way to finance the equipment you need to start your business—while helping you preserve cash to maintain your cash flow. Choosing from 12, 24 or 36 month minimum term, you can purchase the equipment at any time with 75% rebate. At the end of the term you can continue to rent, upgrade, buy-it-out or simply return the equipment back to us. Learn more here.

Are my rental payments tax deductible?

Yes – up to 100% depending on the portion of usage for the business. Tax advice from your accountant should be sought before any decision to rent.

What is the dollar ($) limit I can rent?

We can offer you rental finance from $1,000 (+GST) (can be for a package of smaller equipment total) to $200,000 (+GST) to suit your business needs.

What if I want to own the equipment outright?

You can buy out the goods at any time with the 75% rebate of the rent paid to date (maximum rebate of 90% of value goods) off the finance price.

Are there any fees?

The only upfront payment is 8 weeks security deposit which is refundable at the end of the contract, providing that there’s no arrears or any repairs costs necessary.

How can I apply for Rent-It-Today?

You can submit a Rent-It-Today (RIT) finance application with no obligation to proceed. This risk-free assessment may lead to pre-approval, which you’re welcome to use if you decide to move forward.

Our application process is free, fast, and straightforward. Each application is reviewed on a case-by-case basis and requires only minimal documentation.

Apply here.

Shopping Cart

Order online, in store, or even over the phone – it’s up to you! Everyone has a preferred way of shopping so we’ve done our best to cater to each.

Online: visit our library of over 4,000 products to find exactly what you’re looking for. Add equipment to your cart, create an account, and purchase online.
In Store: visit our showrooms to see equipment demonstrations, speak with a sales rep and browse both our current stock and pre-loved equipment.
Call us at 1300 228 375 to speak with our sales team. They can answer your questions, direct you to visual reference online and use their industry insight to get you what you need in record time.

What is your Privacy Policy?

You can find our Privacy Policy here.

What are your Terms & Conditions?

Glad you asked. Have a look here.

Can I get a quotation for equipment?

Certainly! With both showroom access and an online product library, you have the following options:

1. Visit our showrooms in Perth and Melbourne. Drop in to browse our showroom floor. While you’re selecting your equipment, our team can assist you in creating a quote on the spot.

2. Build your own quote online. Head to our Online Shop, browse our product range, and use the “Add to Quote” option to select the equipment you need.
Once you’ve added your items, complete your business and site delivery details to help our team provide the most suitable offer. You can also include any additional notes about your equipment requirements.

If you have any questions along the way, feel free to email us at info@caterlink.com.au or call us on 1300 228 375.

Is your website secure enough to make purchases online?

Yes! While we love a bit of humour at the office, client security is an issue we take very seriously. When you go to purchase anything online, the Payment Gateway performs the need-to-know security for credit card payments over the Internet. The only people who see your credit card information is the bank, not us and not the provider. We just receive a notification that it has been authorised. The Gateway ensures your confidential information remains encrypted all the way to the banking network.

What payment methods do you offer?

We accept both Visa and Mastercard credit card payments which do hold a 1% surcharge to cover the ever-increasing bank fees. AMEX payments will incur a 2.19% surcharge.

We also offer excellent equipment funding options. Take a look.

Can I pay for the goods upon delivery?

In order to make the purchase process as smooth as possible, we only accept payment for both product and delivery upfront before your order is dispatched for delivery. If you have been granted credit terms, this does not apply to you.

How much will I have to pay for delivery?

Our website currently provides delivery cost estimates for customers located in Perth and Melbourne metro areas.* The quoted freight is for kerbside drop-off only, which means items will be delivered to the ground floor of your premises but not taken inside.

If you require additional delivery services, please contact our sales team for a tailored freight quote.

Customers outside the metro areas can still complete their purchase online. Once the order is placed, our team will be in touch to provide a delivery quote.
Alternatively, you’re welcome to arrange your own delivery. Items can be collected from our warehouses once our team confirms they’re ready for pickup.

*Subject to Caterlink’s metro area definition.

I don't want to pay for delivery. Can I come and pick my order?

Absolutely! Be sure to give us a call schedule your pick-up so our savvy warehouse crew can have your purchase ready to go when you arrive.

Is delivery included in the product price?

Delivery is not included in the price. This cost is calculated separately based on your location and type of goods purchased.

What are your standard delivery times?

All equipment will be delivered during standard trading hours, Monday-Friday, 8:30am-5:00pm.

Can you give me an exact time as to when my delivery will arrive?

We would love to have this super power, but given we work with some third-party freight partners, we can provide you an estimate only. With hurdles like transport delays and custom clearance, there are many variables used to determine your delivery estimate that are unfortunately out of our control.

Non-Standard Deliveries

Unpacking of equipment, placement, positioning, connection to services, or removal of rubbish and packing crates are actions NOT included in our standard delivery offering. We are more than capable of doing these things for you so long as you request a non-standard delivery with our staff. We can then provide you with a specialised delivery quote to reflect these requests.

What if my goods are damaged?

We take great care to ensure all goods are packed appropriately for safe travel, however damages can occur in transit. At the time of delivery please inspect goods thoroughly. Should goods arrive damaged, do not sign for or accept the delivery. Please report any damage to us immediately.

What happens if the equipment breaks down?

We give high importance to assisting you if your kitchen equipment breaks down. Caterlink’s Warranty department acts as a coordination service between the customer and the manufacturer only. Check out our warranty page to file a warranty issue request. For further assistance, we have provided a list of supplier and manufacturer service lines.

Can I cancel or return my order?

If you would like to cancel an order, we will need the cancellation notice before commencement of manufacture for special orders AND (3) working days prior to shipping if the equipment is a stock item cancellation. Additionally, the following conditions apply:

A re-stocking or cancellation fee of 30% of the value of the goods ordered is payable by the customer for all cancelled items.
All credits are to be reviewed by Management and cannot be processed until approved in writing.
Special buy-in/manufactured items are non-returnable.

If you need further clarification on any of these conditions, feel free to give us a call:

Perth (08) 9492 8200

Melbourne (03) 9131 2100

Do you supply spare parts?

Caterlink only supplies new equipment, not spare parts. We let our suppliers handle spare parts with you directly. Head over to Warranty to see our extensive supplier/manufacturer contact list.

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