Can I inspect the equipment in person first before buying?
We have an incredible amount of stock on display in our Showroom. Just be sure to call us to ensure that equipment you wish to inspect is available. Not all product online is available for viewing in person.
Can I buy and use your product range at home?
Majority of our equipment have very specific water or energy requirements that aren’t incorporated or available in your average home, therefore we don’t recommend using equipment meant for commercial use for anything other than exactly that.
Managing My Account
How do I create a Caterlink account?
Locate the “Register/Sign In” icon in the upper right-hand corner of our website. Once selected, you will have the option to sign in to your existing account or register a new one. If you have purchased from Caterlink previously, you likely already have an account.
What does my account give me access to?
Once you’re logged in, you can see past invoices, recent orders, shipping status information and relevant account data such as individual and business contact details and delivery address.
I forgot my username and/or password. What do I do?
If you’ve forgotten either your username and/or password, click on the “Forgot Username” or “Forgot password” link at the sign in portal, dependent on which applies to your situation. The email address you have on file for the account will receive a new, temporary password or username. This email will prompt you to choose brand new login details to use for your next login.
Majority of the products listed for sale online are considered stock items by Caterlink and our suppliers. However, stock levels do fluctuate. As part of our quoting procedure we will always advise you as to product availability and lead times.
Where do I find a product’s technical data sheets?
To find a product’s data sheets, visit Shop Online, search for the product and once you’ve landed on the product page, scroll to the ‘Downloadables’ section. This is where you’ll find the information you’re looking for. Download the specific specs you’re after and you’re good to go!
What are the warranties on equipment?
When you purchase from us, all of your commercial goods are supported by the manufacturer’s warranty period and any terms and conditions specified as applicable under the warranty. You can find our Warranty log form and direct supplier/manufacturer service lines from our directory here.
While we make every effort to ensure all information on our website is accurate and up-to-date, information for our products is subject to third party mistakes or human error. With over 4,000 items readily available for you to view online, and all pricing, images, and brochures of any kind supplied by external resources, there are very rare circumstances where information may be incorrect.
We consistently update our website, catalogues and advertisements so they remain precise, but as a customer who is purchasing our product, you hold a responsibility to ensure the product and it’s correlating information are correct. If you notice any unusual or suspect information presented please let us know.
Retention of Title
All goods sold by Caterlink remain in the property of Caterlink until they are paid for in full.
Do you sell used commercial kitchen equipment?
We sure do. Our showroom display has a wide range of pre-loved equipment at unbeatable prices. When we receive demonstration or loan units they go through comprehensive examination. You can rest assured all pre-loved equipment will be squeaky-clean before it finds a new home. Used equipment is not available for viewing or purchase online. Head to our Perth showroom to see what we’ve got on hand for you.
How do I order the equipment I’m interested in?
Order online, in store, or even over the phone – it’s up to you! Everyone has a preferred way of shopping so we’ve done our best to cater to each.
Online: visit our library of over 4,000 products to find exactly what you’re looking for. Add equipment to your cart, create an account, and purchase online.
In Store: visit our showroom to see equipment demonstrations, speak with a sales rep and browse both our current stock and pre-loved equipment.
Call us at (08) 9492 8200 to speak with our sales team. They can answer your questions, direct you to visual reference online and use their industry insight to get you what you need in record time.
Certainly. With a showroom and online product library to browse, you have the following options available to you:
Visit us at our Showroom in Osborne Park. While you browse and select your product from the showroom floor, we can assist you in creating a quote in real time.
Build your own quote online using the shopping cart. Head to Shop Online, browse our product offering, select the equipment of your choice and then add it to the shopping cart. Review the items in your cart and before you can checkout you must select a shipping option.
If outside Perth Metro, you must ‘Click to Quote’. We only deliver to the Perth Metro area at this time. If in the Perth Metro area continue to our payment portal to ‘Checkout’.
Is your website secure enough to make purchases online?
Yes! While we love a bit of humour at the office, client security is an issue we take very seriously. When you go to purchase anything online, the Payment Gateway performs the need-to-know security for credit card payments over the Internet. The only people who see your credit card information is the bank, not us and not the provider. We just receive a notification that it has been authorised. The Gateway ensures your confidential information remains encrypted all the way to the banking network.
What payment methods do you offer?
We accept both Visa and Mastercard credit card payments which do hold a 1% surcharge to cover the ever-increasing bank fees. We also offer excellent financing options. Take a look.
In order to make the purchase process as smooth as possible, we only accept payment for both product and delivery upfront before your order is dispatched for delivery. If you have been granted credit terms, this does not apply to you.
I’m not sure what Shipping option to choose!
Don’t worry, we’re here to help! Given the margin for error when it comes to shipping, we like to get as many details as possible from you before dispatch. When viewing your cart before purchase, we require you select your state and area code to confirm we offer shipping in your area (note – if outside Perth Metro, at this time we do not). Depending on the equipment selected in your cart, you may view the following four options. Not all shipping options will be available at once given variables such as equipment size, weight, etc.
Pickup in store
Tail Lift Truck Delivery
These delivery options and associated costs displayed in ‘View Cart’ are for standard deliveries within the Perth Metro area. If you need a non-standard delivery please see non-standard deliveries.
We will prompt you to answer the following questions to begin a dialogue so we get you an accurate quote.
Are there gates on the premises?
Is parking available for delivery personnel?
Are you located on the ground floor of your building?
Are there steps at your premises?
Will the items purchased fit through the door?
With any variable, we will need to step in and adjust the shipping quote to reflect your request. At the end of the day we will be in touch with you during the delivery process, even if you pickup the equipment in store, so no need to worry!
I don't want to pay for delivery. Can I come and pick my order up?
Absolutely. Be sure to give us a call at (08) 9492 8200 to schedule your pick-up so our savvy warehouse crew can have your purchase ready to go when you arrive. We are located at 26 Howe St, in Osborne Park, WA.
Is delivery included in the product price?
Delivery is not included in the price. This cost is calculated separately based on your location and type of goods purchased.
What are your standard delivery times?
All equipment will be delivered during standard trading hours, Monday-Friday, 8:30am-5:00pm WAST.
Can you give me an exact time as to when my delivery will arrive?
We would love to have this super power, but given we work with some third-party freight partners, we can provide you an estimate only. With hurdles like transport delays and custom clearance, there are many variables used to determine your delivery estimate that are unfortunately out of our control.
Unpacking of equipment, placement, positioning, connection to services, or removal of rubbish and packing crates are actions NOT included in our standard delivery offering. We are more than capable of doing these things for you so long as you request a non-standard delivery with our staff. We can then provide you with a specialised delivery quote to reflect these requests.
What if my goods are damaged?
We take great care to ensure all goods are packed appropriately for safe travel, however damages can occur in transit. At the time of delivery please inspect goods thoroughly. Should goods arrive damaged, do not sign for or accept the delivery. Please report any damage to us immediately.
Can I cancel or return my order?
If you would like to cancel an order, we will need the cancellation notice before commencement of manufacture for special orders AND (3) working days prior to shipping if the equipment is a stock item cancellation. Additionally, the following conditions apply:
A re-stocking or cancellation fee of 30% of the value of the goods ordered is payable by the customer for all cancelled items.
All credits are to be reviewed by Management and cannot be processed until approved in writing.
Special buy-in/manufactured items are non-returnable.
If you need further clarification on any of these conditions, don’t hesitate to give us a ring at (08) 9492 8200.
Do you supply spare parts?
Caterlink only supplies new equipment, not spare parts. We let our suppliers handle spare parts with you directly. Head over to Warranty to see our extensive supplier/manufacturer contact list.