Price Match Promise Policy
- Caterlink is committed to offering customers the best prices on www.caterlink.com.au, subject to these Terms and Conditions.
- If you happen to find a product that is advertised at a lower price than on www.Caterlink.com.au, Caterlink will continue to match the price in accordance with the Terms and Conditions set out below.
- Comparative product must be in stock and readily available for sale at a retail outlet or online from a Retailer and be the identical model to a product available on the Caterlink Website.
- Comparative product must be new and in original packaging. Reconditioned, refurbished, display, demonstrator or damaged products, as well as products available for purchase at a competitor warehouse sale are excluded.
- Price match not available where Retailer’s lower price is due to member-only offers, corporate reward programs or employee discounts.
- Price Match Promise exclusions include: Clearance, pre-used, demonstration, or display products. Retailer’s offers which include cash back, bulk purchase, quantity limits, bonuses or packages.
- You must provide satisfactory proof of current advertised price of the comparative product by a Retailer to Caterlink (eg. flyer, catalogue, website URL or email). Proof must be verifiable by Caterlink and price must be stated in Australian dollars. Price match must include freight to customer door from the alternative Retailer. Verbal and written offers are excluded.
- Where Retailer’s lower price is due to an error in advertising (theirs or Caterlink’s), this is excluded.
- Caterlink reserves the right to limit the quantity of a product available for purchase under the Price Match Promise Policy by a customer, at its discretion.
- To claim under Caterlink’s Price Match Promise Policy, you must contact the Caterlink team by phone at 08 9492 8200 or by email at [email protected].
- Caterlink reserves the right to verify the validity of all price matching claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions.
- Except for any liability that cannot be excluded by law, Caterlink excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim that is lost, altered, damaged or misdirected (whether or not after their receipt by Caterlink) due to any reason beyond the reasonable control of Caterlink.